Terms of use

RUDDRA, SIA, registration no. 41203014127, address: Durbes 30, Ventspils hereinafter - the online store - provides the content available on the website and provides goods / services in accordance with the Terms of Use set out below.

  1. General terms

If the consumer purchases goods / services through the website, then such mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia governing the distance contract, including, but not limited to, the Law of the Republic of Latvia on Consumer Protection Regulations of the Cabinet of Ministers of the Republic “Regulations on Distance Contracts” etc.

  1. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the products.

Add the desired products to the shopping cart to place an order. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make a purchase payment to complete your order.

  1. Payment rules

The billing currency on the site is the euro. The purchase can be paid for by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

Add the payment methods that your online store will use:

  • Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
  • Estonian internet banking payments: Swedbank, SEB, Luminor
  • Lithuanian internet banking payments: Swedbank, SEB and Luminor
  • Visa / Mastercard card payments

Attention! Using the online banking payment method, confirm the order and click the "Return to merchant" button.

Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.

The agreement enters into force upon successful payment to the online store's bank account. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but not later than within 14 days after receipt of the notice.

  1. Delivery

The purchased goods are delivered using: Omniva courier service and Omniva parcel machines, Latvian Courier Service services. All fees and taxes payable to receive the shipment at the destination of delivery shall be borne by the Buyer. Shipping costs are shown before order confirmation.

  1. Right of return

The Buyer has the right to withdraw from the Product within 14 calendar days from the receipt of the Product. (Depending on the product, the buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.

In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are improperly used or damaged, neglecting the goods during use or not following the instructions, if the original packaging of the goods is lost, or if the packaging is significantly damaged, the online store has the right to reduce the refund according to the value of the goods.

To exercise your right of withdrawal, you must submit a withdrawal form, which can be found here: REFUSAL FORM by sending it to an email address [email protected] Within 14 days of receipt of the goods.

The buyer bears the cost of returning the goods, unless the reason for the return is that the goods do not match the order (for example, the wrong or damaged product).

The Buyer is obliged to return the Goods to the Seller without delay, but not later than within 14 days after sending the withdrawal form to the online store. Upon receipt of the returned goods, the online store shall immediately, but not later than within 14 days, refund the value of the goods to the buyer, unless otherwise agreed with the Buyer.

The Seller has the right to withhold payment until he has received confirmation of the return of the Goods or the Goods from the Buyer. The Online Store is not obliged to reimburse the cost of shipping the returned goods, unless otherwise agreed with the Buyer.

The Online Store is not responsible for delays in the fulfillment or non-fulfillment of obligations, or other non-fulfillment due to circumstances and obstacles beyond the reasonable control of the Online Store.

The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer, if the price indicated in the online store is significantly lower than its market price due to an error.

  1. Consumer rights for non-compliant goods

The online store is responsible for non-compliance of the goods sold to the Buyer with the terms of the contract or defects that have occurred within 6 months after the date of delivery of the goods to the customer, or at the time of delivery, if such assumption does not contradict the nature or defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its discovery, ie submit a complaint. The buyer can file a complaint by contacting the online store by writing to [email protected]

The online store is not responsible for defects that have occurred after the delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of defects in the goods or exchange for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Agreement. The seller shall provide a written response to the consumer's complaint within 15 days.

  1. Processing of the buyer's personal data

The online store only processes personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.

The online store transfers personal data to the transport service provider (s) to ensure the delivery of the goods.

If you have explicitly agreed to receive our marketing communications, including newsletters, we may contact you from time to time to provide information about our services and the latest offers. For this purpose, we may process the e-mail address you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by notifying us by writing to [email protected] 

  1. Dispute settlement procedure

In matters not stipulated in these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall resolve all disputes between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute is not resolved in the form of negotiations or correspondence, the Parties will resolve the dispute in the court of the Republic of Latvia, in compliance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or a court of the Republic of Latvia.

The buyer also has the right to apply to the European Union's dispute resolution bodies.